Your Business Expertise, Always Available
Build a comprehensive Q&A knowledge base that your AI agent draws from. Import hundreds of entries via CSV, organize by priority, and let fuzzy matching find the perfect answer every time.
Why You'll Love It
Key benefits that make this feature a game-changer for your business.
Bulk Import
Upload hundreds of Q&A pairs via CSV or JSON. Your knowledge base grows in minutes, not weeks.
Smart Matching
Fuzzy matching handles typos, variations, and partial matches — customers don't need exact wording.
Priority System
Control which answers take precedence when multiple matches are found.
How It Works
Get up and running in three simple steps.
Add Your Knowledge
Type individual Q&A pairs or bulk-import from a spreadsheet.
Organize & Prioritize
Set categories, priorities, and trigger phrases for each entry.
Test & Deploy
Use the built-in test chat to verify answers, then go live with confidence.
Use Cases
See how businesses use Knowledge Base to save time and delight customers.
Product Catalog
Let customers ask about any product and get instant, accurate details.
Policy FAQ
Shipping, returns, warranties — answer policy questions without human intervention.
Onboarding Guide
New customers get instant answers to setup and getting-started questions.
Related Features
Combine these features for even more powerful WhatsApp automation.
Auto-Responder
Instant AI-powered responses to every WhatsApp message. Rule-based matching handles common questions in milliseconds, with smart LLM fallback for everything else.
Logic Flows
Create multi-step conversation flows with branching logic, conditions, and actions. Guide customers through booking, qualifying, ordering — all without writing a single line of code.
Analytics
Track message volumes, response sources, trigger popularity, and conversation patterns. See exactly how your AI agent is performing and where to improve.
Ready to Try Knowledge Base?
Start your free trial today. No credit card required, no commitments.