Know Which Chats Become Revenue
Every person who messages you becomes a contact — tagged, listed, and linked to their bookings and orders. Connect your Facebook ads to see which campaigns bring WhatsApp leads and revenue, and automate the follow-up. Contacts are included on every plan, including the free trial.
Why You'll Love It
Key benefits that make this feature a game-changer for your business.
A CRM That Fills Itself
Every inbound chat auto-creates a contact with their conversation history, bookings, and orders attached. Tags, lists, and custom fields keep them organized.
Ad Attribution & ROAS
Click-to-WhatsApp ad clicks are captured on each contact's first message. See ad spend versus attributed WhatsApp revenue, ROAS, and cost per lead — per campaign.
Automations That Follow Up
Zapier-style rules: when a booking is confirmed or an order placed, waai can notify your team, tag the contact, report the conversion to Facebook, or call a webhook.
How It Works
Get up and running in three simple steps.
Chats Become Contacts
Every new phone number is captured automatically, with their full conversation, booking, and order history on one profile.
Connect Your Ads
A one-time Meta connection reports leads and purchases back to Facebook, so your campaigns optimize on real WhatsApp revenue.
Automate the Follow-Up
Pick a trigger and actions — waai notifies your team, updates tags and lists, and posts to your webhooks automatically.
Use Cases
See how businesses use CRM to save time and delight customers.
Click-to-WhatsApp Ads
See which campaigns start conversations and which conversations convert — then put budget where the ROAS is.
Team Alerts
A booking confirmed or a big order placed? The right person gets an email and mobile push instantly.
Smarter Broadcasts
Tag and group contacts by their behavior, then target your WhatsApp campaigns with precision.
Related Features
Combine these features for even more powerful WhatsApp automation.
Bookings
A complete booking engine inside WhatsApp. Customers book, reschedule, and cancel in chat — against your real availability — while deposits, confirmations, and reminders go out automatically.
Catalog
Show products with photos and prices right in WhatsApp. Customers browse, pick variants, and place orders — while live stock counts make sure you never sell what you don't have.
Campaigns
WhatsApp messages have a 98% open rate. Send targeted campaigns, promotions, and updates directly to your customers' phones. Template-based messaging that complies with WhatsApp policies.
Ready to Try CRM?
Start your free trial today. No credit card required, no commitments.